Terms and Conditions

Terms & Conditions

At The Spice is Right our goal is simple, we aim to provide our customers with simple, easy to cook spice blends that enables the customer to cook restaurant style meals in the comfort of their own home. We have been doing this since 2004 and boast an outstanding repeat custom rate. We pride ourselves with excellent customer services, so if there is any issue regarding your purchase, please contact us and we will endeavour to do our best to resolve this.


Now the boring part ……

Please read this carefully. By submitting an order on this Web Site you are agreeing to our terms & conditions which will apply to any purchase made on this web site. This do not affect your statutory rights. The use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions from the website to the exclusion of any other terms and conditions. If you do not agree to be bound by these terms and conditions you should stop using the website immediately.

The Spice is Right reserves the right to change these terms and conditions from time to time without notice and any changes will take effect on the day they are posted. If we are notified of any inaccuracies or mistakes in the material provided on the site, we will try to correct it as soon as possible. Such changes posted on the website will be deemed as accepted by your continued use of the website and it constitutes your agreement to be bound by the prevailing terms and conditions. You are requested to read these terms and conditions prior to placing an order. Before you place an order, if you have any questions relating to these terms and conditions please contact us by email or telephone.


The Spice is Right makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

No part of this Web Site is intended to constitute advice and the content of this Web site should not be relied upon when making any decisions or taking any action of any kind. Pictures shown are for illustration purpose only. Actual product may vary due to product enhancement. No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

The Web Site Service is provided as-is and on an as-available basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility and satisfactory quality.

The Spice is Right accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

To the maximum extent permitted by law, The Spice is Right accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

Nothing in these Terms and Conditions excludes or restricts The Spice is Right liability for death or personal injury resulting from any negligence or fraud on the part of The Spice is Right.

Nothing in these Terms and Conditions excludes or restricts The Spice is right liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.

Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.



Intellectual Property & Copyright

All Content included on this Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software is the property of The Spice is Right, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable the United Kingdom and International intellectual property and other laws. You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by The Spice is Right.

Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to The Spice is Right

You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express wrote permission to do so by The Spice is Right.

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of veenas.com or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Those wishing to place a link to this Web Site on other sites may do so only with prior permission.

In order to purchase Goods on this Web Site and to use the similar facilities, you are not required to create an Account, you may order as a guest. If however you which to create an account, please note this will contain certain personal details.

It is recommended that you do not share your Account details, particularly your username and password. The Spice is Right accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

If you have reason to believe that your Account details have been obtained by another without consent, you should contact The Spice is Right immediately to suspend your Account and cancel any unauthorised purchases that may be pending.




Goods, Pricing, and Availability

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from The Spice is Right correspond to the actual Goods, The Spice is Right is not responsible for any variations from these descriptions. Images may not match 100% of the goods.  This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. All pricing information on the Web Site is correct at the time of going online. The Spice is Right reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated as and when required.

In the event that prices are changed during the course of time between an order being placed for Goods and The Spice is Right processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price; and given the option to cancel your order.

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

All notices/communications shall be given to us by post to our Premises with a copy by email to info@thespiceisright.co.uk Such notice will be deemed received on the day of receipt of the letter in the post only.

These terms and conditions and the relationship between you and The Spice is Right shall be governed by and construed in accordance with the Law of England and Wales and The Spice is Right and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

We will attempt to respond to all queries within 3 business days.

While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of unforeseen circumstances like an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

The Spice is Right is owned and operated The Lentil Soup Co Limited.

Company Number 05921773, our VAT number is 890541807


Making A Purchase

Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult. You will have the option to create an account with us to save having entering your details every time, however, if you prefer, you can just check out as a guest.  All you have to do is add the products you like to you shopping basket and follow a few simple steps to complete your order. We'll then have one of our team hand pick your order to insure that you get the best quality and the longest best before dates. Then, we carefully pack your orders and prepare your order for dispatch. Depending on the size of your order, it will be collected by Royal Mail or another courier from our premises. Our daily collections are normally between 12pm &1pm. Any order placed after 12pm will normally be dispatched the next working day.



All of our prices are in UK pound Sterling. If placing an international order, this will automatically be converted into UK pound Sterling. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All the product weights listed on our site for our products are correct with a 10% +/- tolerance. These weights do not include the packaging weight & any additional packaging weight that may be required. These weights are subject to change at any time, as we are always checking and updating product weights.

All of our products have ingredient declarations printed on the items, with clear allergen information highlighted. All of our products will have a minimum of 6 months best before date, however we aim for 12 months.  When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice or once we have dispatched your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

At our sole discretion we may change any part of this site. It is your responsibility to check if any alterations have occurred and any further orders placed by you, will constitute your acceptance of these terms. You can pay for your order using your credit or debit card via our secure payment processor or via PayPal. Just follow the simple instructions on our website. If you are shopping from outside the UK your credit card company will convert the transaction to your own currency. If a refund is due, it will be made to your credit or debit card. PayPal refunds will be made to the PayPal account that was used to place the order.